{"id":11,"date":"2026-06-26T09:00:04","date_gmt":"2026-06-26T09:00:04","guid":{"rendered":"https:\/\/comnuoclonxonxangau.poly.io.vn\/?page_id=11"},"modified":"2026-06-26T09:00:04","modified_gmt":"2026-06-26T09:00:04","slug":"hoan-tien-tra-hang","status":"publish","type":"page","link":"https:\/\/comnuoclonxonxangau.poly.io.vn\/?page_id=11","title":{"rendered":"CH\u00cdNH S\u00c1CH \u0110\u1ed4I TR\u1ea2 V\u00c0 HO\u00c0N TI\u1ec0N"},"content":{"rendered":"\n

1.C\u00e1c tr\u01b0\u1eddng h\u1ee3p \u0111\u01b0\u1ee3c ho\u00e0n ti\u1ec1n ho\u1eb7c \u0111\u1ed5i m\u00f3n m\u1edbi<\/strong><\/h3>\n\n\n\n

Qu\u00e1n s\u1ebd h\u1ed7 tr\u1ee3 ho\u00e0n ti\u1ec1n (m\u1ed9t ph\u1ea7n ho\u1eb7c to\u00e0n b\u1ed9) ho\u1eb7c \u0111\u1ed5i l\u1ea1i m\u00f3n \u0103n m\u1edbi cho kh\u00e1ch h\u00e0ng trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/h3>\n\n\n\n
    \n
  • Giao sai m\u00f3n ho\u1eb7c thi\u1ebfu m\u00f3n:<\/strong> Giao kh\u00f4ng \u0111\u00fang m\u00f3n kh\u00e1ch \u0111\u00e3 \u0111\u1eb7t ho\u1eb7c thi\u1ebfu ph\u1ea7n \u0103n, n\u01b0\u1edbc u\u1ed1ng, \u0111\u1ed3 k\u00e8m theo trong \u0111\u01a1n h\u00e0ng.<\/li>\n\n\n\n
  • M\u00f3n \u0103n kh\u00f4ng \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng:<\/strong> M\u00f3n \u0103n b\u1ecb h\u1ecfng, bi\u1ebfn ch\u1ea5t, c\u00f3 d\u1ecb v\u1eadt, ho\u1eb7c kh\u00f4ng \u0111\u1ea3m b\u1ea3o an to\u00e0n v\u1ec7 sinh th\u1ef1c ph\u1ea9m do l\u1ed7i t\u1eeb ph\u00eda nh\u00e0 b\u1ebfp.<\/li>\n\n\n\n
  • S\u1ef1 c\u1ed1 do v\u1eadn chuy\u1ec3n (n\u1ebfu l\u1ed7i t\u1eeb ph\u00eda qu\u00e1n g\u00f3i b\u1ecdc):<\/strong> \u0110\u1ed3 \u0103n b\u1ecb \u0111\u1ed5, v\u1ee1, tr\u00e0n ra ngo\u00e0i nghi\u00eam tr\u1ecdng khi\u1ebfn kh\u00f4ng th\u1ec3 s\u1eed d\u1ee5ng \u0111\u01b0\u1ee3c do qu\u00e1n \u0111\u00f3ng g\u00f3i kh\u00f4ng c\u1ea9n th\u1eadn.<\/li>\n<\/ul>\n\n\n\n

    2.C\u00e1c tr\u01b0\u1eddng h\u1ee3p KH\u00d4NG \u0111\u01b0\u1ee3c ho\u00e0n ti\u1ec1n<\/strong><\/h3>\n\n\n\n
      \n
    • Kh\u00e1ch h\u00e0ng thay \u0111\u1ed5i \u00fd \u0111\u1ecbnh, \u0111\u1ed5i kh\u1ea9u v\u1ecb sau khi qu\u00e1n \u0111\u00e3 ch\u1ebf bi\u1ebfn xong ho\u1eb7c sau khi nh\u1eadn h\u00e0ng.<\/li>\n\n\n\n
    • Kh\u00e1ch h\u00e0ng cung c\u1ea5p sai \u0111\u1ecba ch\u1ec9, sai s\u1ed1 \u0111i\u1ec7n tho\u1ea1i d\u1eabn \u0111\u1ebfn vi\u1ec7c t\u00e0i x\u1ebf kh\u00f4ng th\u1ec3 giao h\u00e0ng v\u00e0 m\u00f3n \u0103n b\u1ecb h\u1ecfng do th\u1eddi gian ch\u1edd \u0111\u1ee3i qu\u00e1 l\u00e2u.<\/li>\n\n\n\n
    • C\u00e1c h\u01b0 h\u1ecfng nh\u1eb9 v\u1ec1 h\u00ecnh th\u1ee9c b\u00ean ngo\u00e0i do qu\u00e1 tr\u00ecnh t\u00e0i x\u1ebf v\u1eadn chuy\u1ec3n (n\u1ebfu qu\u00e1n \u0111\u00e3 \u0111\u00f3ng g\u00f3i \u0111\u00fang quy chu\u1ea9n).<\/li>\n<\/ul>\n\n\n\n

      3.\u0110i\u1ec1u ki\u1ec7n v\u00e0 Th\u1eddi gian ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1<\/strong><\/h3>\n\n\n\n
        \n
      • Th\u1eddi gian th\u00f4ng b\u00e1o:<\/strong> V\u00ec l\u00e0 \u0111\u1ed3 \u0103n t\u01b0\u01a1i s\u1ed1ng\/ch\u1ebf bi\u1ebfn s\u1eb5n, kh\u00e1ch h\u00e0ng c\u1ea7n ki\u1ec3m tra v\u00e0 g\u1eedi ph\u1ea3n h\u1ed3i cho qu\u00e1n trong v\u00f2ng 30 ph\u00fat \u0111\u1ebfn t\u1ed1i \u0111a 2 ti\u1ebfng<\/strong> k\u1ec3 t\u1eeb khi nh\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng. Qu\u00e1 th\u1eddi gian n\u00e0y, qu\u00e1n xin ph\u00e9p t\u1eeb ch\u1ed1i gi\u1ea3i quy\u1ebft v\u00ec kh\u00f4ng th\u1ec3 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c quy tr\u00ecnh b\u1ea3o qu\u1ea3n sau \u0111\u00f3.<\/li>\n\n\n\n
      • B\u1eb1ng ch\u1ee9ng x\u00e1c th\u1ef1c:<\/strong> Kh\u00e1ch h\u00e0ng c\u1ea7n cung c\u1ea5p h\u00ecnh \u1ea3nh r\u00f5 n\u00e9t ho\u1eb7c video ng\u1eafn<\/strong> quay l\u1ea1i t\u00ecnh tr\u1ea1ng m\u00f3n \u0103n (ch\u1ed7 b\u1ecb sai, thi\u1ebfu, ho\u1eb7c c\u00f3 l\u1ed7i) v\u00e0 \u1ea3nh ch\u1ee5p h\u00f3a \u0111\u01a1n\/m\u00e3 \u0111\u01a1n h\u00e0ng tr\u00ean app.<\/li>\n\n\n\n
      • T\u00ecnh tr\u1ea1ng m\u00f3n \u0103n:<\/strong> \u0110\u1ed1i v\u1edbi tr\u01b0\u1eddng h\u1ee3p m\u00f3n \u0103n c\u00f3 l\u1ed7i v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng ho\u1eb7c sai m\u00f3n, ph\u1ea7n \u0103n ph\u1ea3i c\u00f2n gi\u1eef nguy\u00ean tr\u1ea1ng (ch\u01b0a b\u1ecb ti\u00eau th\u1ee5 qu\u00e1 1\/3 ph\u1ea7n \u0103n).<\/li>\n<\/ul>\n\n\n\n

        4.Quy tr\u00ecnh x\u1eed l\u00fd v\u00e0 Ph\u01b0\u01a1ng th\u1ee9c ho\u00e0n ti\u1ec1n<\/strong><\/h3>\n\n\n\n

        B\u01b0\u1edbc 1:<\/strong> Kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp qua hotline c\u1ee7a qu\u00e1n ho\u1eb7c g\u1eedi khi\u1ebfu n\u1ea1i qua k\u00eanh chat c\u1ee7a s\u00e0n th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed.<\/p>\n\n\n\n

        B\u01b0\u1edbc 2:<\/strong> Qu\u00e1n ti\u1ebfp nh\u1eadn th\u00f4ng tin, x\u00e1c minh trong v\u00f2ng 15 – 30 ph\u00fat.<\/p>\n\n\n\n

        B\u01b0\u1edbc 3:<\/strong> N\u1ebfu l\u1ed7i thu\u1ed9c v\u1ec1 qu\u00e1n, qu\u00e1n s\u1ebd \u0111\u01b0a ra 2 ph\u01b0\u01a1ng \u00e1n cho kh\u00e1ch l\u1ef1a ch\u1ecdn:<\/p>\n\n\n\n

          \n
        1. T\u1eb7ng k\u00e8m m\u00f3n tr\u00e1ng mi\u1ec7ng cho l\u1ea7n \u0111\u1eb7t h\u00e0ng ti\u1ebfp theo (mi\u1ec5n ph\u00ed v\u1eadn chuy\u1ec3n).<\/li>\n\n\n\n
        2. Ho\u00e0n l\u1ea1i ti\u1ec1n t\u01b0\u01a1ng \u1ee9ng v\u1edbi gi\u00e1 tr\u1ecb m\u00f3n \u0103n b\u1ecb l\u1ed7i\/thi\u1ebfu.<\/li>\n<\/ol>\n\n\n\n

          Ph\u01b0\u01a1ng th\u1ee9c ho\u00e0n ti\u1ec1n:<\/strong> Ti\u1ec1n s\u1ebd \u0111\u01b0\u1ee3c ho\u00e0n tr\u1ea3 qua t\u00e0i kho\u1ea3n ng\u00e2n h\u00e0ng, v\u00ed \u0111i\u1ec7n t\u1eed c\u1ee7a kh\u00e1ch, ho\u1eb7c x\u1eed l\u00fd tr\u1ef1c ti\u1ebfp th\u00f4ng qua h\u1ec7 th\u1ed1ng ho\u00e0n ti\u1ec1n c\u1ee7a s\u00e0n theo \u0111\u00fang quy \u0111\u1ecbnh c\u1ee7a s\u00e0n \u0111\u00f3.<\/h3>\n\n\n\n

          Qu\u00e1n c\u01a1m l\u1ed9n x\u1ed9n mong kh\u00e1ch c\u00f3 \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t .<\/h2>\n","protected":false},"excerpt":{"rendered":"

          1.C\u00e1c tr\u01b0\u1eddng h\u1ee3p \u0111\u01b0\u1ee3c ho\u00e0n ti\u1ec1n ho\u1eb7c \u0111\u1ed5i m\u00f3n m\u1edbi Qu\u00e1n s\u1ebd h\u1ed7 tr\u1ee3 ho\u00e0n ti\u1ec1n (m\u1ed9t ph\u1ea7n ho\u1eb7c to\u00e0n b\u1ed9) ho\u1eb7c \u0111\u1ed5i l\u1ea1i m\u00f3n \u0103n m\u1edbi cho kh\u00e1ch h\u00e0ng trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau: 2.C\u00e1c tr\u01b0\u1eddng h\u1ee3p KH\u00d4NG \u0111\u01b0\u1ee3c ho\u00e0n ti\u1ec1n 3.\u0110i\u1ec1u ki\u1ec7n v\u00e0 Th\u1eddi gian ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1 4.Quy tr\u00ecnh x\u1eed l\u00fd […]<\/p>\n","protected":false},"author":1,"featured_media":16,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nCH\u00cdNH S\u00c1CH \u0110\u1ed4I TR\u1ea2 V\u00c0 HO\u00c0N TI\u1ec0N - c\u01a1m n\u01b0\u1edbc l\u1ed9n x\u1ed9n<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/comnuoclonxonxangau.poly.io.vn\/?page_id=11\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CH\u00cdNH S\u00c1CH \u0110\u1ed4I TR\u1ea2 V\u00c0 HO\u00c0N TI\u1ec0N - 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